Refund Policy

Last updated: July 7, 2026  ·  Effective: July 7, 2026  ·  Version 1.3
Summary: All purchases on CryptoVoice are final. We do not offer refunds for subscription fees or one-time purchases, except in the specific circumstances listed in Section 5.

1. General No-Refund Policy

All payments made through CryptoVoice are non-refundable. By completing a purchase, you acknowledge and agree to this policy. This applies to all paid products on the platform, including:

2. Subscription Cancellations & Expiry

You may cancel any subscription at any time:

Cancellation does not entitle you to a refund for the current billing period already paid. No partial-period refunds are issued.

3. Discount Coupons

Discount coupons issued by CryptoVoice are single-use unless otherwise stated, subject to expiry dates, and cannot be combined with other offers. Coupons cannot be applied retroactively to completed purchases and have no cash value. Coupon discounts are non-refundable — if a purchase made with a coupon is later refunded under an exception (Section 5), only the amount actually charged (after discount) is refunded.

4. Chargebacks

Initiating a chargeback or payment dispute for a valid purchase is a violation of our Terms of Service. CryptoVoice reserves the right to permanently suspend accounts associated with fraudulent chargebacks. If you have a billing concern, contact us at support@cryptovoice.app before initiating any dispute with your bank or payment provider.

5. Exceptions

We do not provide refunds for dissatisfaction with the platform, accidental purchases, or change of mind. However, we may issue refunds in the following specific circumstances:

6. Account Termination & Refunds

If your account is suspended or terminated due to a violation of our Terms of Service, no refund will be issued for any remaining subscription period or unused paid features. Termination for cause forfeits all paid balances.

7. All Payments via App Store / Google Play (RevenueCat)

Important: All CryptoVoice payments — including the Verified Expert subscription, project verification tiers, promotional placements, and analytics subscriptions — are processed by Apple App Store (iOS) or Google Play Store (Android) via RevenueCat. Both Apple and Google have their own refund policies and may grant refunds at their sole discretion, independent of our no-refund policy. We have no control over refund decisions made by Apple or Google.

To request a refund directly through the store:

If a store-processed refund is granted, we will revoke the associated feature access (Verified Expert badge, verification tier, analytics, or promotion) immediately upon notification from the store.

8. Payment Issues

If you experience a payment processing issue (charge not reflected, purchase not activating), contact billing@cryptovoice.app with your App Store or Google Play order reference. We will investigate and, where applicable, work with RevenueCat, Apple, or Google to resolve the issue.

9. Contact

For billing enquiries or to request an exception review:

Please include your registered email address and transaction reference when contacting us.